Privacy & cookies

Who we are

The controller for this website is Trans Maritime UK Ltd, Room 705 & 706, Breckland Business Centre, St Nicholas Street, Thetford, Norfolk IP24 1BT, United Kingdom. Email sales@transmaritime.uk. Telephone 01842 751751. We are part of the Trans Maritime group; the Swiss parent is Trans Maritime AG, Rheinfelderstrasse 12, CH-4127 Birsfelden.

What we collect

• Quote and contact forms. Name, company, email, phone, shipment details (addresses, cargo, hazardous-goods and temperature data, customs references) and anything you write in a message. We use this only to prepare a quotation or reply to you, and to keep a record of the commercial conversation.
• Server logs. Our host records IP address, browser type and the page requested, for security and to keep the site available. These logs are not used to profile you.
• A cookie preference. If you accept or decline the cookie notice, we store that choice in your browser's local storage. It never leaves your device.
• Customer desk. If you are given a login, we store your name, email, company, a hashed password and the shipment records attached to that login. A signed-in customer can see only their own order numbers. The session cookie is httpOnly and is not readable by page scripts.

We do not run advertising trackers or a web-analytics service on this site.

Embedded video

The Heritage film is hosted by Vimeo. The player loads only after you press play, so Vimeo does not receive your IP address merely because you opened the page. When you play it, Vimeo processes technical data under its own privacy policy.

Why and how long

We process enquiry data to take steps at your request before entering a contract, and afterwards to perform that contract (UK GDPR Article 6(1)(b)). We keep quotation correspondence for as long as it is useful to the commercial relationship and as required for tax and transport-law record keeping, then delete it.

Who we share it with

Shipment details are shared with Trans Maritime AG in Switzerland and with carriers, ports and customs authorities where that is necessary to move or clear the freight. If email delivery is enabled, form submissions are sent through our email provider. We do not sell personal data.

Your rights

You can ask for a copy of your data, for it to be corrected or deleted, or for us to restrict or stop certain processing. Email sales@transmaritime.uk. You can also complain to the Information Commissioner's Office at ico.org.uk.